August 2005. The Iowa Department of Natural Resources purchased a Crisafulli 16” L- Series Vertical Pump, Dual Drive (gear and belt), and accessories, to replace a very old pump of unknown brand, and made the following comments about Crisafulli product quality and customer service - "The Vertical Pump was delivered on time per specifications, and in good condition; the Vertical Pump was good value, performed as expected and met the customer’s needs; Crisafulli’s authorized Factory Rep was knowledgeable about the Vertical Pump, provided adequate technical information, and Crisafulli’s Operations & Maintenance Manuals contained adequate parts/service information, and the customer would buy again from Crisafulli".
The customer said that in its buying decision these factors were important or very important - "The Vertical Pump’s performance, product features, price, overall quality of the product, Crisafulli’s brand reputation, and availability of after-sale service and support, and comparisons to other brands. The customer rated these aspects of Crisafulli’s customer service as good – employee friendliness and courtesy, ease of purchasing and ordering, and ease of payment".
The customer added . . . "It solves our problem at a realistic price."