August 2005. Horseshow Lake Conservation Area Department of Natural Resources, Granite City, Illinois purchased one Crisafulli 16" Humpback, regular lift, industrial duty trailer pump and one Crisafulli diesel/PTO skid mounted power unit together with tubing, hose assembly, and spare parts.
The state agency made the following comments about Crisafulli product quality and customer service - "The Trailer Pump and Power Unit were delivered on time per specifications, and in good condition; the Trailer Pump and Power Unit were good value, performed as expected and met the customer's needs, and replaced earlier models of Crisafulli equipment; Crisafulli's Operations & Maintenance Manuals contained adequate parts/service information, and the customer would buy again from Crisafulli".
The customer said that in its buying decision "these factors were important or very important - the Trailer Pump's and Power Unit's performance, product features, price, warranty overall quality of the product, the knowledgeable and helpful Factory sales person, Crisafulli's brand reputation, and availability of after-sale service and support. The customer rated these aspects of Crisafulli's customer service as above average - employee's friendliness and courtesy, employee product knowledge, and ease of payment".